Communication Skills in Healthcare Management

The Role of a Healthcare Manager

Healthcare managers are endowed with numerous tasks that occur in different spheres of an organization’s operation. They handle money issues, hiring employees, and adherence to the law to guarantee smooth operations of facilities in the health sector. Managers are equally involved in the formulation of the company’s strategic development and competitive opportunities. Budgeting is central for healthcare activities because it defines the organization’s capacity to deliver the service.

Effective budgeting also refers to distributing the available monies right across the organizational departments that makes it possible to undertake vital funding. For when budgeting skills are in the possession of the healthcare managers in question. They are able to look forward to the known results of potential difficulties appearing, optimized cost and unnecessary spending. The enhancement of healthcare for patients while at the same time optimal organizational performance.

Communication Skills in Healthcare Management

The communication in health facilities is central when it comes to transmitting information to all the participants in the process. Which are the members of the healthcare team, other stakeholders, and patients.

Active Listening

This means paying complete attention and being able to grasp the intended meaning in all that people are saying. This is a lot more than listening to verbs; it entails interacting with the speaker.

• Promotes communication with other team members by making them understand that they are valued.
• Assist in understanding properly various issues in relation to staff, patients and other stakeholders.
• Feel free to nod and to make appropriate eye contact as a sign of interest.
• Always ensure that you ask questions that require more than yes and no answers and be clear in case of misunderstandings.

Clarity

Clarity requires presenting ideas and information in a clear and straight-forward manner.

• Cuts down misunderstandings and mistakes that can result from passing of confusing information, such as, policies, processes, and budget matters.
• This prepares and qualifies different healthcare professionals to work as a team while also increasing inter professional communication and cooperation.
• Avoid using special terms unless they are understandable by persons within the audience.
• Sort the information systematically and use bullets where possible or diagrams to help you understand information on the slide.
• The organization should offer written copies of the meeting in the form of summaries to what was conveyed orally.

Empathy

The definition of empathy is the capacity to share the feelings of another and to experience that other experiences.

• Promotes teamwork as a climate necessary to retain workers’ morale and relieve the increasing strain of healthcare organizations’ stressful context.
• Supports message response to the patients, enhancing trust in the nurses and other healthcare service providers.
• Respect the feeling and emotion of the person to whom such feeling or emotion is attributed.
• Be polite with patients, co-workers, and management during oral communication, especially during conflict related to delivery of services, staff shortage.
• Be friendly and receptive showing team members that their feedback is important.