DNP 840 Describe two workplace behaviors you may encounter from key stakeholders that may negatively impact your DPI Project
The healthcare setting has high work environment demands and responsibilities. Professionals are expected to be able to face death, illness, increase workloads, and provide care that demands time sensitive tasks. Organizations expect individuals to demonstrate strong technical skills but also deliver care in compassionate matter. Dugue et al. (2021) explains that compassionate care goes beyond showing respect and or support. The researchers describe that it also entails facial and body expressions. The ability to manage and balance all these factors are important as its effects quality of care and patient satisfaction (Gelkop et al., 2022). In simpler terms the individual is to be able to understand, identify, express, and regulate emotions that are personal and of others (Dugue et al., 2021). This is ultimately the core definition of Emotional Intelligence (EI). The skill ensures that adaptive functioning occurs in stressful situations with the ability to always cope with a difficult environment (Dugue et al., 2021).
A workplace behavior that the learner can expect to encounter is difficulties with communication and follow up. Key stakeholders often have several of other responsibilities or organizational issues they are dealing with. Therefore, leadership staff can find their already identified professional goals of higher importance than the direct project improvement. The learner is to demonstrate EI by not talking this personal and understanding the responsibilities of stakeholders. Despite issues with communication the leaner is to demonstrate commitment to the project, a positive attitude, and continuous follow up and communication with the team. Another behavior that can be expected is criticism. This is a term that can be independently categorized as a negative or positive factor. When the project is presented, the learner must be ready for judgement of the project. As the DPI is the sole responsibility of the learner the analysis or judgement of the project can feel very personal. It is important to remember that judgments made are just negative opinions or qualities identified, and that this is an opportunity for improvement of the project to fit the facility’s needs. Making frequent and ongoing changes to meet the organizations needs can become stressful, however with the core values of IE the leaner can learn to become adaptive and make the project functional and specific to the organization’s needs.
References:
Dugué, M., Sirost, O., & Dosseville, F. (2021). A literature review of emotional intelligence and nursing education. Nurse Education in Practice, 54. https://doi.org/10.1016/j.nepr.2021.103124
Gelkop, C., Kagan, I., & Rozani, V. (2022). Are emotional intelligence and compassion associated with nursing safety and quality care? A cross-sectional investigation in pediatric settings. Journal of Pediatric Nursing, 62, e98–e102. https://doi.org/10.1016/j.pedn.2021.07.020
