MHA FPX 5012 Assessment 1 Attempt 1 Organizational Analysis
In addition, learning and growth indicate the required skills and the needed infrastructure in the hospital. Some challenges are still in this perspective need to be addressed such as improving availability of funds to enhance learning sessions and educational trainings per month. Training per employee can cost $4000 per month that needs to be reduced. The gap analysis minus figures show that the company is already doing well in terms of these KPIs and values to achieve better business operations, financial, and customer satisfaction performance. However, the gaps in the positive percentage or dollar amounts show that these gaps can adversely impact the performance of the organization.
Moreover, regarding developing leadership skills and competencies in nurse managers and hospital’s executives, the evidence-based study by Baird et al. (2019) shows that nurse managers’ role has changed from managing one inpatient unit. Nowadays, the nursing managers are playing a huge role for managing various units and employees. This includes creating larger operating budgets and offering safe and quality services to pateints and their families which are beyond expectations. These complex roles of nurses evolve when they develop themselves as leaders. The core and vital leadership competencies in nurses are explained and inferred by Narayanan et al. (2000) study which claims that creating “partnerships” will help nurses to coach the other employees and will allow them to coach and teach other managers in financial and operational management skills. Moreover, as stated by friends’ et al. (2020), the most vital nursing leadership skills include thinking vision and strategy, influence on teams, charisma, motivation, passion, empathy, humility, and change management. For instance, the main competency of nurses is empathy and communication that helps them to provide client-focused services and help the customers become more confident due to spiritual behavior of nurses. Similarly, humility and change management allows managers to become effective decision-makers by respecting everyone and boost operational efficiency. In terms of achieving organizational success, such competencies will help nurses to create a culture of empathy and passion that will boost the employees’ morale to work diligently and to stay with the organization for a long time. Passion and communication will allow managers to enhance the team cohesion and will allow coworkers to work with harmony by minimizing conflicts.
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| Category | Performance Indicator & Measurement | Target or Internal Benchmark | Identify the Variance or Gap |
| BusinessOperations | Average treatment cost is $2,607 per dayUse of medical equipment $200,000Bed occupancy rate 90.1% | $2000$175,00075% | $607
$25,000 $15.1% |
| Finance | Readmission rates are 82%Cash on hand is $55000 Staff salaries are $310,000 Collection costs are $5000 | 65%$70,000$300,000$4500 | -17% $15000 -$10,000 -$500 |
| Customer | Overall patient satisfaction 69%Waiting time 83Family and friends’ satisfaction is 88 | 82%88%83% | 13%5%-5% |
| Organizational Learning and Growth | Training cost per employee $4000 | $3000 | -$1000 |
